Terms and Conditions
Terms and Conditions
Best Available Rate, based on Availability and Seasonal peak demands
Carmen’s Boutique Hotel is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least (3) three days* prior to your arrival stay date to cancel your reservation.
In the unlikely event that you must cancel with less than (3) three days* notice of your stay date, shorten your stay, or check out early, please understand that we will retain your deposit. We will also ask you to be responsible for your stay date charges. If we can rebook your room(s), a full or partial refund may be made available for stay charges but we will retain your deposit.
Refunds, depending on your financial institution rules, may take up to 7- 10 days to show. Deposit refunds or room charges (if applicable) will be refunded to the card used for booking and the same rules apply.
1 flat-rate deposit of $200 USD and tax is required upon booking. There is a 3-day cancellation policy. If you cancel outside of the 3 days, the full deposit will be refunded. If you cancel within the 3-day period, you will forfeit the 1 flat-rate deposit of $200 USD and tax.
Deposit Refunds are processed after Check-Out with a NO damage report. Refund rules apply.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 30-day cancellation notice is required on “whole house” bookings and for some holidays and special events.
Check-In: 3:00 PM.
Check-Out: 11:00 AM.
Carmen’s Boutique Hotel is a non-smoking facility and a $250 cleaning fee will be charged for smoking in any room, however, designated outdoor smoking areas are available.
Carmen’s Boutique Hotel does NOT accept pets, Service dogs are permissible with pre-verification approval.
Carmen’s Boutique Hotel is a self-service facility. Facility and room access is electronic. Access codes will be granted 24 hours prior to your stay date via text or email or both per requests. Hotel Check-In is online only. This facility is an “Airbnb” style experience.
A Cleaning Fee of $25 applies per booked stay. Daily cleaning occurs from 10 am to 3 pm. Guests have the option of adding additional cleaning days for the duration of their stay at booking for the same cleaning fee rate on a per-day basis for any service after 3 pm.
European style rooms, where the bathrooms are communal and down the hall are clearly marked. Bath/Shower slippers are required and provided. Please indicate the size and count at booking, max 1 pair per person. Proper attire to and from communal bathrooms is required.
Carmen’s Boutique Hotel has 2 Suites that offer Ensuite baths.
Smart TVs may be used for streaming personal media account services or enjoy free cable and WI-FI. Carmen Boutique Hotel recommends you sign out of any personal media accounts for streaming at the end of your stay. Carmen’s Boutique Hotel is not responsible for guests’ account access or passwords.
Coffee makers and microwave ovens are self-service and are provided in each room, please use caution when in use.
Mini-Fridges are also provided in each room and will be cleared after each booked stay.
Outdoor BBQ & Picnic Area is for registered guests only. NO parties or gatherings are allowed during Quiet Time. BBQ grill may only be operated by an adult 18 years of age or older. Please use caution while outside on facility grounds.
Quiet Time period is 10 pm to 6 am. Any violation of Quiet Time disturbances or parties or gatherings that cause a disturbance or damage will result in forfeiting your deposit.
Damages of any kind to property in-room or facility or external facility will be charged to your credit card on file. Carmen’s Boutique Hotel reserves the right to use its resources to repair or replace items of damage at their costs and pass that to registered guests.
Please report damage by email with time and date with a picture of details to email@example.com
All rooms except the “Armando” room are equipped with a ceiling fan. All rooms have AC/Heat units.
The foyer is equipped with seating areas and is communal to all Guests.
*COVID-19 Guidelines 2020
All state-regulated and ordered conditions apply. So, for the benefit of all guests, social distancing, and masks, are required when indoors and around the facility as necessary. This is in effect until state-regulated and ordered conditions are lifted or changed.
The performance of this Agreement by Carmen’s Boutique Hotel is subject to acts of God, governmental laws, regulations or restrictions, strikes, riots, natural disasters, shortages of labor or materials, war or other emergencies, any of which make it illegal or impossible to perform hereunder. Hotel bookings may be terminated without liability for any one or more of such reasons by written notice delivered to Booking Guests, and in such a case, Carmen’s Boutique Hotel shall promptly release the Booking Guests from all remaining payments required under their reservation.
Carmen’s Boutique Hotel was built in the 1930s and Grandfathered in and does NOT have to comply with the requirements of Title III of the Americans with Disabilities Act and therefore has NOT made any physical changes to remove architectural, structural, and procedural barriers in our existing facility to provide services in an integrated setting for individuals with disabilities.
The parties will resolve any controversy, claim, or dispute of any kind or description arising out of or relating to this Agreement through binding arbitration before one arbitrator conducted in accordance with the rules of the American Arbitration Association in the State and city which event is located. The law of the State in which the event is located will be the governing law. The arbitration award will be enforceable in any state or federal court. In the event of arbitration or litigation arising from or associated with this Agreement or the enforcement of any arbitration award, the parties agree that the prevailing party therein shall recover attorneys’ fees and costs including expert witness and arbitration fees and pre and post-judgment interest. In addition, you shall be responsible for payment of attorneys’ fees and interest associated with Carmen’s Boutique Hotel efforts to collect monies owed under the terms of this Agreement.
TO THE EXTENT ALLOWED BY APPLICABLE LAW, SHALL INDEMNIFY, HOLD HARMLESS, DEFEND (USING COUNSEL REASONABLY APPROVED BY THE ‘HOTEL’ TO PAY, AND REIMBURSE CARMEN’S BOUTIQUE HOTEL AND ITS AFFILIATES, AND EACH OF ITS AGENTS, OFFICERS, EMPLOYEES, AND CONTRACTORS, FROM, FOR, AND AGAINST ANY AND ALL SUITS, ACTIONS, CLAIMS, COSTS, FEES, SUMS, AMOUNTS, LOSSES, CAUSES OF ACTION, DAMAGE, LIABILITIES, AND EXPENSES (INCLUDING REASONABLE ATTORNEY’S FEES, COURT COSTS, AND ALTERNATIVE DISPUTE RESOLUTION EXPENSES ) CAUSED IN WHOLE OR IN PART OR ARISING DIRECTLY OR INDIRECTLY OUT OF BOOKED GUESTS OR ITS AGENTS, EMPLOYEES, GUESTS, AND CONTRACTORS ENTERING THE HOTEL. SUCH INDEMNITY INCLUDES, WITHOUT LIMITATION, SUITS, ACTIONS, CLAIMS, COSTS, FEES, SUMS, AMOUNTS, LOSSES, CAUSES OF ACTION, DAMAGES, LIABILITIES, AND EXPENSES WHETHER ARISING WHOLLY OR IN PART FROM THE NEGLIGENCE OR STRICT LIABILITY OF CARMEN’S BOUTIQUE HOTEL, ITS AGENTS, EMPLOYEES, OR CONTRACTORS. THE INDEMNIFICATION OBLIGATIONS OF CLIENT SHALL SURVIVE THE OCCURRENCE OF ANY BOOKED STAY BY GUESTS AT THE HOTEL AND/OR THE TERMINATION OR EXPIRATION OF A BOOKED STAY.
All guests and invitees of guests are expected to conduct themselves in a civilized manner. Any guests or invitees of guests acting disorderly, in the sole opinion of Carmen’s Boutique Hotel and its agents, will be removed from the hotel without liability to Carmen’s Boutique Hotel.
Carmen’s Boutique Hotel is not responsible for any lost, left, or stolen property. guests are responsible for collecting all property that it wishes to keep before leaving the hotel, any property left behind may be properly disposed of by Carmen’s Boutique Hotel.
Guests may not assign its interest, rights, or duties under this hotel booking arrangement to any other person or entity without Carmen’s Boutique Hotel prior approval, which may be withheld at its sole discretion. Carmen’s Boutique Hotel may freely assign any or all of its interests, rights, or duties under this Agreement without the consent or approval of guests.
Notices and demands shall be given in writing and sent by certified mail or by nationally recognized overnight courier service, addressed to Carmen’s Boutique Hotel and to guests at the addresses set forth herein from the online booking which were last specified by notice by Carmen’s Boutique Hotel or Guests. Notices or demands shall be deemed to have been given, made, or communicated on the date they were deposited in the United States mail as certified matter, with postage fully prepaid or deposited with the nationally recognized overnight courier service.
TIME OF THE ESSENCE
Time is of the essence with respect to all terms and conditions set forth in this Booking Arrangement.
GUESTS IRREVOCABLY (i) SUBMITS TO THE NON-EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS HAVING JURISDICTION IN THE CITY OF MARFA, COUNTY PRESIDIO AND STATE OF TEXAS, AND (ii) WAIVES ANY OBJECTION WHICH IT MAY HAVE AT ANY TIME TO THE LAYING OF HOTEL OF ANY PROCEEDING BROUGHT IN ANY SUCH COURT, WAIVES ANY CLAIM THAT ANY PROCEEDING HAS BEEN BROUGHT IN AN INCONVENIENT FORUM AND FURTHER WAIVES THE RIGHT TO OBJECT, WITH RESPECT TO SUCH PROCEEDING, THAT SUCH COURT DOES NOT HAVE JURISDICTION OVER SUCH PARTY.
If either party agrees to waive its right to enforce any term of the hotel booking arrangement, it does not waive its right to enforce any other terms of the Agreement.
COMPLIANCE WITH LAWS
Guests agree to comply with all applicable federal, state, and local laws including any rules, regulations, or requests of the U.S. Department of Homeland Security.
Carmen’s Boutique Hotel and Client are authorized to enter into the Agreement and the signers are authorized to execute the Agreement on their behalf. The individual(s) signing on behalf of Guest hereby agree to be jointly and severally liable for the obligations of Guests hereunder. The parties hereby agree that neither party shall be liable for any punitive or special damages.
If you have questions or concerns about our practices, you may contact us at (432) 538-2807 or by emailing firstname.lastname@example.org. You may also mail inquiries and concerns to Carmen’s Boutique Hotel 317 East San Antonio Street, Marfa, TX 79843
Effective Date: October 1, 2020